Ready to unleash your inner IT superhero? No cape needed. Step into the 2nd Line Support role, save the day, and watch your career grow faster that a reboot on roids.

Company Overview:

CloudScope is a leading recruitment agency working on behalf of a well-established IT service provider, founded over 15 years ago. This IT company has experienced sustained growth since its inception and is committed to further expanding its team. With a focus on employee development and a supportive work environment, they aim to become one of the fastest-growing Digital & Technology Solutions providers in East Anglia.

Job Title: 2nd Line Support Technician

Location: Outskirts of Norwich  (Part-remote option available)

Salary: £30,000 - £35,000 per annum (depending on experience)

Benefits:

25 days holiday, plus bank holidays, increasing with long service.

Quarterly profit-based bonus.

Personal training & development opportunities.

Environmentally conscious office with recycling points in every kitchen

Responsibilities:

As a 2nd Line Support Technician, you will work with clients from various industries across the UK, providing comprehensive IT support. Your responsibilities will include:

Supporting client PCs and servers remotely and on-site (Win7/8/10, 2008, 2012, 2016).

Setting up client email accounts and website hosting in Linux and Windows environments.

Managing WHM web servers and DNS for clients.

Administrating IP Phone systems and supporting client applications.

Requirements:

Minimum of 1 year of experience supporting small and medium-sized business networks for an outsourced IT company.

Prior experience with Microsoft Exchange 2007/2010/2013/2016 and Office 365.

Proficiency with Windows 7/8/10, 2008, 2012, 2016, and Microsoft Exchange 2007/2010/2013/2016.

Experience installing business computer systems and providing support both remote and on-site.

Working Hours:

40 hours per week, Monday to Friday, with flexible working arrangements available.

Who would suit this role?

This role is ideal for an experienced 2nd Line Technician with a strong technical background, seeking a dynamic and fast-paced environment where they can support small and medium-sized businesses in setting up and managing their IT networks.