38340 - 2nd Line Support (MSP)

Remuneration:£30-35k
Specialism:IT Support & Cloud Roles
Profile Type:Permanent
Location:Cambridgeshire
Post Date:17.02.25
Ref:CS38340
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About Profile

Candidate 38340 is an experienced IT professional with over five years in technical support, including three years in a 2nd Line Support role within an MSP. He has worked across various industries, including finance, healthcare, and retail, providing both remote and on-site support for diverse client needs.

 

Key Skills & Experience

Technical Support: Strong background in troubleshooting and resolving 2nd line issues across Windows Server, Active Directory, and Microsoft 365 environments. Networking & Security: Experience configuring and maintaining firewalls, VPNs, and network infrastructure. Cloud & Virtualisation: Proficient in Microsoft 365, Azure AD, and virtualised environments (Hyper-V, VMware). Hardware & Software Support: Skilled in diagnosing hardware faults and managing software deployments. MSP Experience: Used to high-paced service desk environments, working to SLAs and managing escalations. Client-Facing & Communication: Comfortable handling client queries, providing clear guidance, and ensuring excellent customer service. Industry Knowledge: Experience supporting IT systems in finance, healthcare, and retail, adapting to different business needs.

 

38340’s blend of technical expertise, industry experience, problem-solving and client facing skills makes him a strong fit for a 2nd Line Support role in an IT MSP.

 

LOCATION

  • Royston

DRIVE

  • Full Liscence 

 CURRENT/ RECENT EMPLOYER & ROLE OVERVIEW:           

  • MSP for various companies

 KEY EXPERIENCE:

  • MSP experience
  • Worked within all aspects of support
  • O365/application support, networking, connectivity
  • Managed large scale projects

______________________________________________________________________________

 

 MOTIVATIONS FOR NEW ROLE

  • In the process of being tuped over to a new contract where role requirements have changed and location is no longer suitable

CURRENT/PREVIOUS SALARY & BENEFITS

  • £30,000

 DESIRED SALARY & BENEFITS

  • £32,000+ interested in role with career progression

 NOTICE PERIOD:

  • 4 weeks

 

Suitable locations: Royston, St Neots, Cambridge, Stevenage, Luton, Milton Keynes, Bedford, Cambridge 

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38340 - 2nd Line Support (MSP)

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Candidate 38340 is an experienced IT professional with over five years in technical support, including three years in a 2nd Line Support role within an MSP. He has worked across various industries, including finance, healthcare, and retail, providing both remote and on-site support for diverse client needs.

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