38340 - 2nd Line Support (MSP)
Meet Our Recruiter
About Profile
Candidate 38340 is an experienced IT professional with over five years in technical support, including three years in a 2nd Line Support role within an MSP. He has worked across various industries, including finance, healthcare, and retail, providing both remote and on-site support for diverse client needs.
Key Skills & Experience
Technical Support: Strong background in troubleshooting and resolving 2nd line issues across Windows Server, Active Directory, and Microsoft 365 environments. Networking & Security: Experience configuring and maintaining firewalls, VPNs, and network infrastructure. Cloud & Virtualisation: Proficient in Microsoft 365, Azure AD, and virtualised environments (Hyper-V, VMware). Hardware & Software Support: Skilled in diagnosing hardware faults and managing software deployments. MSP Experience: Used to high-paced service desk environments, working to SLAs and managing escalations. Client-Facing & Communication: Comfortable handling client queries, providing clear guidance, and ensuring excellent customer service. Industry Knowledge: Experience supporting IT systems in finance, healthcare, and retail, adapting to different business needs.
38340’s blend of technical expertise, industry experience, problem-solving and client facing skills makes him a strong fit for a 2nd Line Support role in an IT MSP.
LOCATION
- Royston
DRIVE
- Full Liscence
CURRENT/ RECENT EMPLOYER & ROLE OVERVIEW:
- MSP for various companies
KEY EXPERIENCE:
- MSP experience
- Worked within all aspects of support
- O365/application support, networking, connectivity
- Managed large scale projects
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MOTIVATIONS FOR NEW ROLE
- In the process of being tuped over to a new contract where role requirements have changed and location is no longer suitable
CURRENT/PREVIOUS SALARY & BENEFITS
- £30,000
DESIRED SALARY & BENEFITS
- £32,000+ interested in role with career progression
NOTICE PERIOD:
- 4 weeks
Suitable locations: Royston, St Neots, Cambridge, Stevenage, Luton, Milton Keynes, Bedford, Cambridge